Refund policy

30-Day Return Policy
We want you to love your purchase! That’s why we offer a 30-day return policy. You have 30 days from receiving your item to request a return.

To be eligible, your item needs to be in the same condition you received it—unopened, unused, and still in its original packaging. Don’t forget to keep your receipt or proof of purchase handy!

How to Start a Return
Reach out to us at info@bouj.co.uk to get things started. Once your return is approved, we’ll send you a shipping label along with all the instructions on how and where to send your package.
(Heads up: items sent back without first contacting us can’t be accepted, so make sure to drop us a message first!)

For any return-related questions, feel free to email us anytime at info@bouj.co.uk.

Damages & Issues
If your item arrives damaged, defective, or not quite right, please let us know ASAP so we can make it right.

Please note: sale items are non-returnable.

Exchanges
The quickest way to get what you want is to return the item you have and place a new order for the replacement once your return is approved.

Refunds
Once we receive and inspect your return, we’ll let you know if your refund has been approved. If it’s a thumbs-up, you’ll be refunded back to your original payment method. (Just a little heads-up: it may take a few days for your bank or credit card to process the refund.)

We’re here to make your experience as smooth as possible!